| UC delivers consultancy support in terms of implementing service optimizations addressing all aspects of operation through forecasting, planning, execution, and analysis regarding workforce scheduling and optimization. Helping service units running at maximum efficiency – ensuring service unit meets objectives without problems. |
- Proper forecasting to determine how much work is set to arrive – as well as time (when) as location (where)
- Setup the size, skill, and availability of all workforces to be placed
- Assigning resources best way to meet the anticipated (using optimizer) workload in a specific timeframe
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- Considering skills, location, non human workforces and customer preferences when selecting resources
- Reacting real time to request of field issues such as sickness or cancellations
- Monitoring workforce performance and setting up methods for improvements
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